Terms of service

Bork & Buckle Terms of Service

Effective Date: 01/04/2024

These Terms of Service ("Terms") govern your access to and use of the Bork & Buckle website (the "Website"). By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Website.

1. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website:

In any way that violates any applicable law or regulation.

For the purpose of exploiting, harming, or interfering with the Website or any other user's use of the Website.
To transmit, store, or upload any content that is infringing, defamatory, obscene, threatening, or otherwise unlawful.
To impersonate any person or entity, or to falsely state or otherwise misrepresent your affiliation with a person or entity.

To interfere with or disrupt the Website or any servers or networks connected to the Website.

2. User Accounts

You may need to create an account to access certain features of the Website. You are responsible for maintaining the confidentiality of your account information, including your password. You are also responsible for all activity that occurs under your account.

3. Intellectual Property

The Website and its content, including but not limited to text, graphics, logos, images, and software, are the property of Bork & Buckle or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use any content on the Website without our prior written consent.

4. Orders and Payment

If you place an order on the Website, you agree to pay the full price for the products you order, including any applicable taxes and shipping charges. We accept payment by the methods listed on the Website. We reserve the right to refuse any order for any reason.

5. Shipping

We will ship your order to the address you specify when you place your order. We are not responsible for any delays in shipping or for lost or damaged packages.

6. Returns and Exchanges

We accept returns and exchanges of unworn and unwashed products within 30 days of purchase. You are responsible for the cost of return shipping.

7. Disclaimer

The Website and its content are provided "as is" and without warranties of any kind, express or implied. Bork & Buckle disclaims all warranties, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement.

Bork & Buckle does not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or other harmful components.

8. Limitation of Liability

In no event shall Bork & Buckle be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Website, even if Bork & Buckle has been advised of the possibility of such damages.

9. Termination

We may terminate your access to the Website at any time, for any reason, without notice.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, and the Australian Consumer Law (ACL). You agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.

11. Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

12. Entire Agreement

These Terms constitute the entire agreement between you and Bork & Buckle with respect to your use of the Website.

13. Contact Us

If you have any questions about these Terms, please contact us at info@borkandbuckle.com.

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Environmental, Social, and Governance (ESG) Policy

1. Purpose

This policy outlines Bork & Buckle's commitment to operating in an environmentally and socially responsible manner. We recognize the importance of integrating Environmental, Social, and Governance (ESG) factors into our business operations to create long-term value for our stakeholders and contribute to a sustainable future.

2. Environmental (E)

2.1 Sustainable Sourcing:

We are committed to sourcing materials in a responsible and sustainable manner, prioritizing:

Recycled and/or renewable materials where feasible.

Materials with minimal environmental impact during production.

Ethical sourcing practices that respect animal welfare and biodiversity.

We actively source our products from suppliers in China. We are committed to working with suppliers who demonstrate a commitment to ESG principles.

We will actively seek to reduce our reliance on virgin plastics and non-renewable resources.

2.2 Packaging and Waste Reduction:

We are committed to minimizing waste throughout our operations.

We prioritize the use of environmentally friendly packaging, including:

Compostable packaging (as currently implemented with packaging supplier: Hero Packaging).

Recyclable materials including compostable cello-tape, recyclable paper/cardboard.

Minimizing packaging volume to reduce waste.

We continue to explore strategies to reduce waste in our production processes.

2.3 Carbon Footprint:

We will assess and seek to reduce our carbon footprint by:

Optimizing shipping and logistics to minimize emissions, considering both domestic and international transport.

Exploring opportunities to use renewable energy in our operations (if applicable).

Considering carbon offsetting for unavoidable emissions.

3. Social (S)

3.1 Ethical Labor Practices:

We are committed to ensuring fair and ethical labor practices throughout our supply chain, including our suppliers in China.

We have reviewed the ESG policies of our key suppliers and are satisfied that they align with expectations for ethical labor practices, including:

Providing safe working conditions.

Paying fair wages.

Prohibiting child labor and forced labor.

Respecting workers' rights to freedom of association.

We will continue to engage with our suppliers to ensure ongoing adherence to these principles.

3.2 Animal Welfare:

We are committed to promoting the health and well-being of animals.

Our products are designed with the comfort and safety of dogs in mind.

We will not use materials or processes that are harmful to animals.

3.3 Community Engagement:

We will seek opportunities to contribute positively to our community by:

Supporting local animal shelters or rescue organizations in Australia.

Promoting responsible pet ownership.

Considering partnerships with social enterprises.

3.4 Diversity and Inclusion:

We are committed to fostering a diverse and inclusive workplace that respects and values all individuals within Bork & Buckle.

We will ensure equal opportunities in hiring, promotion, and development.

4. Governance (G)

4.1 Ethical Business Conduct:

We are committed to conducting business with integrity and in an ethical manner.

We will comply with all applicable laws and regulations, including Australian and international standards relevant to our operations and supply chain.