Refund policy

Bork & Buckle Refund Policy

Our "No Bones About It" Guarantee

At Bork & Buckle, we want you and your furry friend to be over the moon with your purchase! If for any reason you're not completely satisfied, we're happy to offer a pawsitive solution.

Returns

  • We accept returns within 30 days of purchase. Just make sure the item is unused, in its original packaging, and has all tags attached.
  • We'll issue a full refund (excluding original shipping costs) once we've received and inspected the returned item.

Exchanges

  • Want a different size or design? Woof woof! We're happy to exchange your item within 30 days of purchase, as long as it's in new condition.

Damaged or Defective Items

  • Did your item arrive with a few extra chew marks (not from your pup!)? No worries! We'll replace or refund damaged or defective items, no questions asked (unless those questions are about belly rubs – we always have time for those).

How to Make a Return or Exchange

  1. Contact our customer support team at info@borkandbuckle.com with your order number and reason for the return or exchange.
  2. We'll send you a return shipping label and instructions.
  3. Please note our flat rate return shipping fee is $5.00 AUD
  4. Once we receive your item, we'll process your refund or exchange lickety-split!

Please Note:

  • Return shipping costs are the responsibility of the customer, unless the item is damaged or defective.

  • We reserve the right to refuse returns or exchanges for items that are not in new condition or do not meet our return policy requirements.

Questions?

Don't be shy! We're here to help! Contact us at info@borkandbuckle.com if you have any questions about our refund policy.

Happy shopping and happy tails! 🐶✨